Code of Conduct

A member is bound to deal fairly and honestly with its customers.

A member shall not intentionally give false or misleading information to its customers verbally, in writing, or in its literature, and is under an obligation to use all reasonable care to avoid doing this.

A member shall not intentionally make an inaccurate, misleading or malicious reference to a competitive product or service.

A member shall not knowingly or deliberately damage the professional reputation of another company within the industry, whether the company is a member or not, in order to further its own business or otherwise.

A member shall not engage in any practice, nor conduct itself in a manner regarded as detrimental to the reputation of the Association and the interests of the heating and renewables industry.

A member is bound to investigate any complaint levelled against it by a customer, and, if the complaint is justified, take necessary action in order to rectify the situation.

A member shall agree to the Association's Management Board, or its representative, acting as arbitrator, when requested to do so by a customer, and shall abide by the decision following such arbitration.

A heating installing member shall fully maintain its Gas-Safe or NICEIC Registration.

An installing member shall supply its employees with all the necessary training, tools, equipment and materials to undertake the work required.

A member is bound to uphold this Code and assist the Association in its implementation.